Frequently Asked Questions
Are you a green company?
We are proud of our new MYGREEN Program. Using Johnson Diversey Chemicals and meeting all the requirements of a LEED’s Certified Company, MCS is indisputably a green company. Our program uses three training manuals:
- Standard Operating and Procedure Guide
- Sustainable Cleaning Products and Materials
- Low Environmental Impact Cleaning Policy
These Manuals are available to all of our employees and to current and prospective customers as part of every proposal.
Are you bonded and insured?
Absolutely! We can assure all of our customers have coverage under our customized insurance policies.
What are MBE/WBE certifications?
MCS is certified by the State of Maryland with the Minority Business Enterprise Certification and by the City of Baltimore with the Women Business Enterprise Certification. These documents verify that My Cleaning Service is owned and operated by women and that women make major company decisions. This is important to companies that have the desire and/or contractual need to support women-owned businesses.
Do you give free estimates?
Yes! Be sure to visit our “Get a Quote” page or contact the main office.
Do you have a Safety Program?
MCS constantly trains all employees with our safety program. In addition to Safety Bingo, we train employees in handling bloodborne pathogens. Managers routinely inspect janitor closets and buildings to ensure no building or tenant will experience a safety issue due to our error. Supervisors attend quarterly training meetings, taught by owners, managers and experts in fields such as safety, labor law, unemployment insurance, etc.
The owners, managers and supervisors are regularly sent to conferences, seminars and training sessions held by industry professional development associations.
What is the average length of time you are under contract in a building?
MCS has enjoyed long-term relationships with many property managers and management companies over our 39 years in business, having some of our current customers since the early 1970’s! Because of our desire to give our customers long-term stability, it is common for MCS to continue a janitorial contract for 10 years or more.
What size buildings do you usually clean?
The Janitorial Division cleans mostly buildings of 20,000 sq ft and larger, where the Specialty Division accepts jobs of all sizes.
What areas do you service?
Our service area for the Janitorial Division is mainly the Metropolitan Baltimore area. The Specialty Division spans anywhere from Virginia and DC, to the Eastern Shore of Maryland and parts of Delaware.